RhinoArtisan Support Plus
Every RhinoArtisan license includes technical support for the product — that doesn't change. Support Plus is an optional service for the questions that start where the product ends.
Included with RhinoArtisan
AI-centric, with a human touch
Included
With every RhinoArtisan licence
Everything about the product itself, whatever the feature:
Optional service for companies
Human-centric, with an AI touch
€500/month
Annual contract · 3 hours a month with our engineering team
Architecture, integration, scripting and development questions around what your team is building:
Support Plus is designed for companies using RhinoArtisan as part of a larger technical or production workflow. The service provides technical guidance and advisory support; it does not include custom software development or the implementation of complete projects by the RhinoArtisan team.
How it works
Standard support covers RhinoArtisan itself — installation, licensing, errors and how every feature works. Support Plus covers what you build on top of it: your architecture, your integrations, your scripts and automation.
The same rule for all four: it depends on the question, not the feature. What an Artisan Grasshopper component does, what a documented API call returns, how MCP works — standard support, included. What your team builds with them — your definition, your code, your scripts, your integration — that is Support Plus. And Grasshopper itself is Rhino's tool: general parametric questions beyond our components are for the Rhino community, not for either plan.
If an Artisan tool misbehaves — a component crashes, a documented API call does not do what the docs say, Flow Studio fails, MCP will not connect from the documented setup — that is an error: standard support, and fixing it is on us. If the product works but your build does not — the definition or Flow script that will not do what you need, your code against the API, the agent or ERP that cannot reach an MCP that answers a standard client — that is Support Plus. Either way, a small reproducible example gets you an answer much faster than a full project.
No. Every RhinoArtisan licence includes technical support and that doesn't change. Support Plus is optional, for the questions that start where the product ends.
However suits you: a call, a screen share, or a written answer to a question you send in. Email is answered against the same hours.
The RhinoArtisan engineering team — the people who build the product, not a first-line support desk. As many people from your team as you need can join a session.
Yes. Hours accumulate through your contract year, up to 36. A quiet month is banked, not wasted.
We count the real work: studying your case, coordinating the right people and writing the answer. We tell you in each reply, so you always know where you stand.
Within one business day we come back with what we have understood and what it will take. The full answer depends on the question — some are answered on the spot, others need several people to look at the problem first.
We warn you before you reach the limit. From there you can wait for the next renewal or add extra hours — your call, and nothing is billed without your approval.
Support Plus is an annual commitment. Because unused hours roll over through the year, a month you don't use is banked rather than lost. The full terms are in our refund policy.
English and Spanish.
Full access to every tool. No credit card required. Works with your existing Rhino installation.
Setup takes less than 2 minutes
Talk to us
Book a free 30-minute one-to-one session with a RhinoArtisan specialist. Tell us about your work, your challenges and what you would like to achieve, and we'll help you find the best way forward.